Frequently asked questions

WHAT KIND OF PAYMENT METHOD DO YOU ACCEPT?


We accept all major debit and credit cards.




DO YOU GIVE REFUNDS?


Unfortunately, we do not give refunds, all product sales are final.




WILL I BE ABLE TO EXCHANGE A PRODUCT / PRODUCTS AFTER PURCHASE?


NO, once your order has already been shipped, we can no longer accept an exchange. Please make sure you are satisfied with your item prior to purchase.




I'VE MADE AN ORDER, RECEIVED CONFIRMATION OF THE ORDER BUT NEVER RECEIVED MY ORDER ITSELF.


Once your order has been shipped you will receive confirmation along with a tracking number. If you have not received either, please contact customer service at info@50raysofshades.com.




CAN I PLACE AN ITEM ON HOLD?


No. No item will be placed on hold under any circumstances.




WHAT HAPPENS IF I RECEIVE AN ITEM THAT IS DAMAGED?


If you received an item that is damaged, please take a picture of the item along with your order number, then email it to customer service at info@50raysofshades.com




RETURNS


Please keep in mind all purchases are final and will not conduct a refund under any circumstances.